Sheffield Walk-In Centre placed in “special measures”
A Care Quality Commission inspection has found the Sheffield City GP Health Centre, run by a private company, to be “inadequate”.
Following an unannounced inspection of Sheffield City GP Health Centre on Broad Lane, the Care Quality Commission (CQC) rated it inadequate. The centre is going to be subject to another inspection within six months. If improvements are seen to be insufficient at that point, Dr Sean O’Kelly from the CQC says the organisation will “begin the process of preventing the provider from operating the service”.
The walk-in centre is run by a private company, One Medicare Ltd.
Perhaps most alarming was that the Walk-In Centre was considered to be “inadequate for providing safe services”, with the report referencing staff shortages that increased risk to patients, staff not being able to access patients’ full care records, which meant they were working without “all the relevant information they needed to deliver safe care and treatment”, problems with their management of medication, and equipment that is used on patients not always being tested or maintained properly.
The service’s effectiveness was also rated “inadequate”. The CQC found that clinic has no system to provide clinical supervision, lead staff lacked training, and time targets were not being met.
In addition, “There was an insufficient skill mix of staff to deal with the full spectrum of possible patient presenting conditions. For example, children under the age of 2 years.”
The leadership of the Walk-In Centre was also found by the report to be “inadequate”.
Other issues arising from the inspection report include:
- Some people who used the service had concerns about the way staff treated people. Patient feedback was mixed, with some patients being happy with the way they were treated by staff and others stating staff did not treat them with kindness or respect.
- Negative feedback from patients regarding the seating area in reception and having to sit on the floor as there were not enough chairs
- Patients did not have timely access to diagnosis and treatment and the organisation was not meeting its 4-hour target for patients to be discharged by the service
- The service did not have an effective system in place for dealing with surges in demand
- Not all staff reported they could go to management for support without fear of retribution whilst other staff told us they felt supported
- Several locum staff reported not being used again by the service if they raised any concerns
Labour Councillor Ruth Milsom, who chairs Sheffield's Health Scrutiny committee, told Now Then:
One Medicare told Now Then: